SHIPPING
US DOMESTIC SHIPPING
Delivery of flasks thru lab services orders will be based on the amount / quantity of material you have ordered. We prefer you use your own shipping agent to arrange pickup from the lab, and pay them for shipping offline.
If you need us to arrange shipping: we use a service called Shippo to calculate the cost, and will send an invoice for that amount. On receipt of payment, we will ship via UPS 3 day shipping.
INTERNATIONAL SHIPPING
Not supported at this time.
RISK OF LOSS
Risk of loss transfers to Buyer upon Seller's delivery to the carrier.
RETURNS
RETURN COST
We guarantee shipped flasks will be ready to immediately deflask upon arrival.
There will be approximately 25 plants in a flask, but the exact quantity is not guaranteed.
In the event of defective products, Buyer must notify Seller within 7 days of receipt. Notification must include clear photo documentation of the defective products. Photo documentation is required for any claim to be considered valid. Failure to provide adequate photo documentation within the specified timeframe will result in the waiver of any claims related to product quality.
Upon receipt of proper notification and satisfactory photo documentation, seller will, at its discretion, issue a credit for defective items in an amount deemed appropriate.
Documentation Requirements
Photos must clearly show the defects in question and include:
a) A visible reference to the order number or invoice
b) Clear evidence of damage or issues that make the plant unusable, for example:
- signs of contamination / infection
- excessive dehydration or decay
- any visible defects preventing successful cultivation.
c) A size reference (ruler / coin)